Slim Shady 6:58 Thu Dec 13
Ticket office
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I have just been on the phone trying to get my 3 season tickets for the cup game. When I first got through, I was caller no 5 with a 25 minute expected wait. 2 Hours 11 minutes later I have just put the phone down having given up. I could only get my ticket online not the kids.
What’s it going to be like with the extra 10k.
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Replies - Newest Posts First ( Show In Chronological Order)
Fifth Column
6:09 Fri Dec 14
Re: Ticket office
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Buster
Samantha is the new Ticketing Team Manager which may be below Nicola (now I've googled)... she's new. She was very efficient and since she's been there the response from the TIcket Office has certainly been better for me.
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El Scorchio
3:29 Fri Dec 14
Re: Ticket office
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Shit. I've completely forgotten to get my ticket....
*logs on*
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Hammers1993
3:05 Fri Dec 14
Re: Ticket office
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All well and good saying "just book them online" but why have the phone service at all if it clearly isn't an option to book tickets with them?
Oh don't bothere emailing them either, as any issues I've had in the past get no response either.
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Buster
2:41 Fri Dec 14
Re: Ticket office
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Fifth Column 10:31 Fri Dec 14
Nicola Keye runs the ticket office and she's fucking awful. Was actually better back when OTB's mate ran it and it was pretty bad back then.
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simon.s
2:12 Fri Dec 14
Re: Ticket office
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w4
It will put the tickets in your basket, then takes an age to give you confirmation. Stick with it though, as it gets there in the end.
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w4hammer
1:33 Fri Dec 14
Re: Ticket office
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has anyone been able to get their brum tickets- just tried to "select my own tickets" and it just kind of stoips and never gets to the next stage ...!?
fucking shower
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Fifth Column
10:31 Fri Dec 14
Re: Ticket office
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It has been awfully run for a very long time. However, it's improved a lot in my experience since a new ticket office manager, a woman called Sam, took over.
She seemed a little frustrated at some of her own staff not doing what they were supposed to do and went out of her way to sort out a season ticket move personally. And the responses to emails have improved a lot since she started.
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Johnson
10:23 Fri Dec 14
Re: Ticket office
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This is nothing to do with the demand and everything to do with the TO being terribly run since that genius businesswoman Brady took over.
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shim
7:43 Fri Dec 14
Re: Ticket office
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Yep what dave said, I had exactly the same trouble with one of my kids tickets & it turned out the problem was not having an email address registered to that account (so I couldn’t send/receive email to authorise myself to manage it) got TO to add one to that number on the phone & all sorted..
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DaveT
7:50 Thu Dec 13
Re: Ticket office
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Slim,
You need to manage your kids tickets on your account. If they haven't registered set them up. Link them to you so you can manage their tickets. Whatever email account you have set up for your kids will get an email that will ask to confirm your request to manage their tickets. Simple!
Btw. Your tickets may have gone now
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Far Cough
7:30 Thu Dec 13
Re: Ticket office
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Do it online:
https://www.eticketing.co.uk/whufc
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